Privacy Policy

Effective date: 2026-09-24

Cactus Wash Systems LLC ("we," "us," or "our") operates the MonsoonOS platform, the Rain Pay payment service, and related websites. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We may collect the following types of information:

  • Account information: name, email address, phone number, and business details when you create an account or request a demo.
  • Usage data: pages visited, features used, session duration, and device/browser information.
  • Payment information: processed securely by our payment processor — iPOSpays/Dejavoo (Rain Pay) for platform subscriptions, terminal, and card payments. We do not store full card numbers on our servers; saved payment methods are stored as processor-issued tokens.
  • Location and on-site checks: when you start a wash from a mobile app, we may use your device's location or a Bluetooth beacon check to confirm you are at the wash before equipment starts.
  • Address information: business and location addresses you provide, which we validate through a third-party address-verification service.
  • Fleet and pack member information: when a business enrolls members in a fleet account, the business provides each member's name and email address. We issue each member a personal QR code, store their wash PIN in hashed form, and keep a ledger of their fleet washes for billing.
  • Website form submissions: name, email address, phone number, company, your answers to the form's questions, and message contents when you use the contact, partner, or demo forms on our websites, together with how you found us (the page you landed on and any campaign or ad tags in the link you followed). We keep these in our customer relationship management (CRM) system, HubSpot.
  • Communications: emails, support requests, and other messages you send to us.

2. How We Use Your Information

  • Provide and improve our platform and services
  • Process payments, subscriptions, fleet invoicing, and refunds
  • Issue and redeem promotions, including mobile wallet passes
  • Communicate with you about your account, updates, and support
  • Respond to demo requests and partner inquiries
  • Analyze usage patterns to improve performance and user experience
  • Comply with legal obligations

3. Data Sharing

We do not sell your personal data. We may share information with:

  • Service providers: payment processors (iPOSpays/Dejavoo for Rain Pay), hosting and cloud infrastructure providers, error-reporting and diagnostics services (Sentry), email and SMS delivery providers, address-verification services (Smarty), mapping and geocoding services (Mapbox), analytics services that help us operate the platform, and customer relationship management and website analytics providers (HubSpot, Google Analytics).
  • Advertising measurement: to measure our own ads, we may share a one-way hashed (scrambled) copy of the email address or phone number from a website form with Google Ads, so Google can report whether an ad click led to that request. We do not use it to target third-party advertising.
  • Wallet providers: if you choose to add a pass to Apple Wallet or Google Wallet, the contents of that pass are shared with Apple or Google.
  • Wash businesses on our platform: MonsoonOS powers independent wash businesses. If you are a customer or fleet member of a wash that runs on MonsoonOS, that business can see your account, wash history, and transaction records — it is the merchant you transact with.
  • Legal requirements: when required by law, subpoena, or to protect our rights and safety.
  • Business transfers: in connection with a merger, acquisition, or sale of assets.

4. Data Security

We implement industry-standard security measures including encryption in transit (TLS), secure authentication, hashed wash PINs, and role-based access controls. However, no system is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data by contacting us.

6. Your Rights

Depending on your jurisdiction, you may have rights to access, correct, delete, or port your personal data. To exercise these rights, contact us at support@cactuswashsystems.com.

7. Cookies

Our platform uses essential cookies for authentication and session management. Our marketing websites use cookies from Google Analytics and HubSpot to count visits, see which pages are read, and learn which links or ads brought visitors to us; if you send us a form, HubSpot connects it to the pages you viewed on that site. You can control cookie settings through your browser, and our websites still work without these cookies.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date.

9. Contact Us

If you have questions about this Privacy Policy, contact us at:

  • Email: support@cactuswashsystems.com
  • Mail: Cactus Wash Systems LLC